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Privacy Policy

SimLaunch LLC

PRIVACY POLICY

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Effective Date: May 11, 2026

https://www.simlaunchpro.com

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1. Introduction

SimLaunch LLC ("SimLaunch," "we," "us," or "our") operates https://www.simlaunchpro.com and provides indoor golf facility business licensing, consulting, and business setup services. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, contact us, or engage with our services.

By using our website or services, you agree to the collection and use of information as described in this policy.

 

2. Information We Collect

a) Information You Provide Directly

  • Full name

  • Email address

  • Phone number (including mobile number for SMS communications)

  • Business name and details (existing or planned)

  • Billing and payment information (processed via a secure third-party payment processor)

  • Any information submitted through our contact forms, intake questionnaires, or onboarding materials

 

b) Information Collected Automatically

  • IP address and browser type

  • Device type and operating system

  • Pages visited, links clicked, and time spent on our website

  • Referring URLs and session data

  • Cookies and similar tracking technologies

 

c) Information From Third Parties

  • Payment processors (we do not store full card numbers on our servers)

  • Business partners or referral sources who share contact information with your consent

 

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process licensing agreements and onboard new business clients

  • To provide consulting, training, and full business setup services

  • To send transactional communications related to your account or services

  • To send SMS text messages for appointment reminders, onboarding updates, service notifications, and follow-ups (only with your express written consent)

  • To send marketing or promotional messages via SMS or email (only with your express written consent; you may opt out at any time)

  • To process payments and manage billing

  • To respond to inquiries and provide customer support

  • To improve our website, services, and marketing

  • To comply with legal obligations

 

4. SMS / Text Message Communications & A2P Compliance

4.1 Consent to Receive SMS Messages

By providing your mobile phone number to SimLaunch LLC and checking the applicable consent checkbox on our intake form, contact form, or agreement, you expressly consent to receive SMS/text messages from SimLaunch LLC. These messages may include:

  • Onboarding and business setup updates

  • Appointment reminders and scheduling confirmations

  • Licensing and service notifications

  • Promotional and marketing messages (where separately consented)

 

4.2 Message Frequency

Message frequency will vary depending on your stage of onboarding and the services you have engaged. You may receive multiple messages per week during active onboarding periods.

 

4.3 Message & Data Rates

Message and data rates may apply. You are responsible for any charges imposed by your wireless carrier.

 

4.4 How to Opt Out (STOP)

You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and no further SMS messages will be sent unless you re-subscribe. You may also opt out by contacting us at:

 

4.5 How to Get Help (HELP)

Reply HELP to any SMS message for assistance, or contact us directly at support@simlaunchpro.com.

 

4.6 No Sharing of Phone Numbers for SMS Marketing

SimLaunch LLC will not sell, rent, share, or transfer your mobile phone number or SMS consent to any third party for their own marketing purposes. Your phone number is used solely by SimLaunch LLC to communicate with you about our services.

 

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. You may configure your browser to refuse cookies; however, some features of our website may not function properly without them.

 

6. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

  • With service providers who assist in operating our business (e.g., payment processors, CRM platforms, SMS messaging platforms) under confidentiality obligations

  • With professional advisors such as attorneys and accountants bound by confidentiality

  • When required by law, court order, or governmental authority

  • In connection with a business merger, acquisition, or sale of assets (with prior notice to you)

  • With your express consent

 

7. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information. Payment information is processed through PCI-DSS compliant third-party payment processors. SimLaunch LLC does not store full credit or debit card numbers on its own systems.

No method of data transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

 

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. SMS consent records are retained in accordance with applicable telecommunications regulations and carrier requirements.

 

9. Your Rights & Choices

You may have the following rights regarding your personal information:

  • Access and review the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information (subject to legal retention requirements)

  • Opt out of marketing communications at any time

  • Opt out of SMS messages by replying STOP

To exercise any of these rights, contact us at legal@simlaunchpro.com.

 

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

 

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated effective date. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

 

13. Contact Us — Privacy Questions

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

 

SimLaunch LLC

Website: https://www.simlaunchpro.com

Email: legal@simlaunchpro.com

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